Development and digitization of a streamlined, unified and centralized process for managing all IT services and projects. This includes monitoring project execution in terms of progress, financials, time, and objectives as well as decision-support with regard to prioritizing the project portfolio by resource.

• Integrate workflows and PMO standards to ensure a structured and efficient project management process
• Introduction of centralized budget, resource and capacity management for decision-making in terms of planning, allocation and control decisions
• Time tracking of hours spent on services and projects via a timesheet app
• Establishment of an insights area with an overview of lessons learned from completed projects and associated mitigation measures
• Development of a meeting management system to plan, conduct and follow up on committee meetings
• Customized PowerPoint report in the customer's corporate identity